Subscriptions & Credits
Compare plans, see how Credits work, and get answers on billing, cancellation and refunds. Subscriptions are purchased and managed inside the Soulog app.
Subscription Plans
3 PLANSStart free. Upgrade when you outgrow it — switch or cancel at any time.
Free
200Credits / moGreat for everyday personal recordings and light task processing.
No payment method required
Annual $0 / yr
- Unlimited transcription · never uses Credits
- Multi-angle recording summaries
- Work / Life / Study Projects · organise multiple recordings with deeper analysis
- Soulog AI · build slides, generate reports, create web pages
- Mind map generation
- Action item extraction
- Transcription
- Unlimited
- Unlimited-length transcription · lectures / full-length meetings
- Summaries
- ~12 uses
- Basic notes / single-angle summaries
- Long tasks
- ~5 uses
- Slides, analysis reports, workflow deliverables, etc.
- Chat Q&A
- ~5 uses
- Follow-up questions while reviewing
* Transcription is an unlimited benefit and never uses Credits. Actual Credit use for other tasks depends on complexity — the figures above are combined estimates. Generating slides, analysis reports or workflow deliverables each counts as one long task.
Pro
2000Credits / moBuilt for frequent professional recording, team collaboration, and occasional complex tasks.
Billed monthly
Billed $189.99 yearly · save ~21%
- Everything in Free
- Unlimited summaries · never uses Credits
- Retroactive recording · capture up to 30 minutes before you hit record
- Share and export recordings, notes, and summaries
- Custom analysis templates
- Work / Life / Study Projects unlock select workflow deliverables
- Speaker identification in transcripts
- Access to more powerful AI models
- Transcription
- Unlimited
- Unlimited-length transcription · everyday meetings / full client interviews
- Summaries
- Unlimited
- Unlimited-length summaries · decisions / action items
- Long tasks
- ~20 uses
- Slides, analysis reports, workflow deliverables, etc.
- Chat Q&A
- ~40 uses
- Cross-meeting follow-ups / project knowledge search
* Transcription and summaries are unlimited benefits and never use Credits. Actual Credit use for other tasks depends on complexity — the figures above are combined estimates. Generating slides, analysis reports or workflow deliverables each counts as one long task.
Max
6000Credits / mo3× the Credits of Pro — built for frequent, complex tasks and generating work deliverables.
Billed monthly
Billed $379.99 yearly · save ~21%
- Everything in Pro
- Work / Life / Study Projects unlock all workflow deliverables
- Connect third-party platforms for upstream / downstream workflow data
- Early access to new features
- Transcription
- Unlimited
- Unlimited-length transcription · round-the-clock, multiple sessions at once
- Summaries
- Unlimited
- Unlimited-length summaries · decisions / risks / action items
- Long tasks
- ~60 uses
- Slides, analysis reports, workflow deliverables, etc.
- Chat Q&A
- ~120 uses
- Cross-project knowledge search / agent-driven follow-ups
* Transcription and summaries are unlimited benefits and never use Credits. Actual Credit use for other tasks depends on complexity — the figures above are combined estimates. Generating slides, analysis reports or workflow deliverables each counts as one long task.
Pay-as-you-go Credit Packs
4 PACKSA flat $0.01195 per Credit. Packs never expire and stack on top of your monthly subscription Credits.
1,000 Credits
$0.012 / Credit · flat rate
- Never expires
- Stacks separately from your subscription Credits
- Used automatically once your monthly Credits run out
2,000 Credits
$0.012 / Credit · flat rate
- Never expires
- Stacks separately from your subscription Credits
- Used automatically once your monthly Credits run out
3,000 Credits
$0.012 / Credit · flat rate
- Never expires
- Stacks separately from your subscription Credits
- Used automatically once your monthly Credits run out
4,000 Credits
$0.012 / Credit · flat rate
- Never expires
- Stacks separately from your subscription Credits
- Used automatically once your monthly Credits run out
Subscription FAQ
6 TOPICSSubscriptions are billed through the App Store or Google Play — cancellations, refunds and price changes follow the official rules of the channel you bought from.
How do I cancel my subscription?
Cancel subscription
Cancel through the channel you bought from. Your benefits stay active for the rest of the current billing period and simply stop renewing after that. Cancel at least 24 hours before your next renewal date, or you will be billed for another cycle.
How to cancel, by channel
After you cancel
- Once your plan ends you move to the Free plan: unlimited transcription stays, but unlimited summaries, speaker identification, retroactive recording and workflow deliverables stop.
- All existing recordings, notes, summaries and Projects are kept — resubscribing restores full access instantly.
- Any purchased Credit packs never expire and stay usable after you cancel.
Can I upgrade or downgrade my plan?
Upgrade & downgrade
Yes. You can switch between Free, Pro and Max and between monthly and annual billing at any time. Your purchase channel handles the price difference and the timing.
When changes take effect
What happens to your Credits
- In the month you upgrade, subscription Credits are topped up to the new allowance — Credits already used are not re-issued.
- Once a downgrade takes effect you get the new plan's allowance; unused subscription Credits do not carry over.
- Purchased Credit packs are unaffected — they stack independently and never expire.
What payment methods are supported?
Payment methods
Subscriptions and Credit packs are priced in US dollars (USD) and billed by your purchase channel. Taxes are calculated automatically based on your region's rules.
Supported methods, by channel
Billing and receipts
- Orders are receipted by Apple or Google — find them in your purchase history on either platform.
- Credit packs are one-time purchases billed through the same channel, and never auto-renew.
- If a payment fails the channel retries over the next several days; your subscription enters a grace period and your benefits continue uninterrupted.
How do refunds and disputes work?
Refund & dispute
Refunds are handled and decided by your purchase channel. We cannot issue refunds directly for App Store or Google Play purchases, but we will provide usage and error records to support your case.
How to request a refund
Disputes and issues
- To reach us: in-app Settings → Help & Feedback, or email support@soulog.com. We aim to respond within 1 business day and resolve cases within 3 business days.
- If a server-side error causes a task to fail, the Credits it used are refunded automatically — visible in your Credit history.
- For duplicate or unauthorised charges, send us your order number and we will escalate with the channel.
How do I earn and spend Credits?
Credits · earn & spend
Credits are the single unit for compute-based features. Transcription never uses Credits on any plan, and summaries on Pro / Max don't either — Credits only go to long tasks, chat Q&A and other advanced features.
Ways to earn Credits
- Included with your plan: Free 200, Pro 2,000, Max 6,000 Credits, refreshed on your billing date — valid for that month only, no rollover.
- Credit packs: 1,000 / 2,000 / 3,000 / 4,000 Credits at $0.01195 each, never expire, stack separately from subscription Credits.
- Promotions and referrals: bonus Credits from referring friends or joining official campaigns — expiry follows each campaign's terms.
How Credits are spent
- Never uses Credits: transcription on every plan; summaries on Pro / Max (billed in Credits on Free).
- Uses Credits: long tasks such as slides, web pages, trip plans or story images (one long task each), plus chat Q&A, speaker identification and other advanced features.
- Spending order: monthly subscription Credits first, then purchased packs automatically (oldest pack first).
- If your balance runs out: the task pauses and you are prompted to buy more or wait for next month — you are never billed for overage.
How do the free trial and auto-renewal work?
Free trial & auto-renewal
New users get a 7-day free trial of Pro. When it ends it automatically converts to a paid subscription and renews on your chosen cycle until you cancel — the standard mechanism for auto-renewing subscriptions on Apple and Google.
Trial terms
- Limited to one trial per Apple ID or Google account — resubscribing with the same account will not grant another.
- You can cancel at any point during the trial at no cost, as long as you do so at least 24 hours before it ends.
- Credits granted during the trial follow the Pro allowance; unused Credits expire when the trial ends if you cancel.
Renewals and price changes
- Renewal charges are processed within 24 hours before your current period ends, monthly or annually depending on your plan.
- Price increases require your explicit consent — Apple / Google notify you in advance and the subscription stops renewing if you do not confirm. Price decreases and added benefits apply automatically.
- A receipt is sent by your channel after each renewal; check your next renewal date and amount under Settings → Manage Subscription in the app.
- If a charge fails your subscription enters a grace period — benefits stay active while you update your payment method; if unresolved you move to the Free plan.
