Terms of service

By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before placing an order. If you do not agree to these terms, please do not use our site.

1. About us

Soulog operates this website and sells the Soulog Pocket Agent and related products. Throughout these terms, "we", "us", and "our" refer to Soulog. "You" refers to the customer or visitor using our site.

2. Eligibility

You must be at least 18 years old to make a purchase on our site. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. Products and pricing

We reserve the right to modify product descriptions, pricing, and availability at any time without notice. Prices are displayed in the currency shown on the product page and are inclusive of any applicable taxes unless stated otherwise.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled after payment, you will receive a full refund.

4. Orders and payment

By completing a purchase, you authorize us to charge your selected payment method for the total order amount. All transactions are processed securely. We do not store your full payment card details.

You will receive an order confirmation by email once your payment has been processed. This confirmation does not constitute acceptance of your order — we reserve the right to cancel orders prior to shipment.

5. Shipping and delivery

We ship to the countries listed at checkout. Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by customs, carriers, or circumstances outside our control.

Risk of loss and title for items pass to you upon delivery to the carrier. If your order is lost or damaged in transit, please contact us at SoulogMarketplace@gmail.com and we will do our best to resolve the issue.