Soulog Sense — $1392-card wallet included

Every plan runs on the Sense device. Starter is free forever — the device is all you pay for.

Save $200+

vs other AI voice recorders · per year

Get Sense

Soulog Plans

Starter

200Credits / Mo

Everyday recording

Free forever

$0/ Monthly

Free forever

$0/ Monthly

Get Sense - $139

Included free:

  • Rewind — saves the previous 30 min Limited time: Rewind is included with Soulog Sense
  • Unlimited high-accuracy transcription
  • Context Map & Timeline — 10 / month
  • Recap (AI summaries) — 10 / month
  • Sharing & export (text / audio)
  • To do items
  • Soulog AI — slides / reports / web pages

Pro

2,000Credits / Mo

High-frequency work

Billed Monthly

$19.99/ Monthly

Billed Annually

$9.99/ Monthly

Everything in Starter, plus:

  • Unlimited Recap & Context Map
  • Speaker identification
  • Multi-recording Spaces & custom templates
  • Full export formats & audio download
  • Daily highlight cards
  • Premium feature trial pass (for first-time Pro subscribers)

Max

6,000Credits / Mo

Your AI workflow

Billed Monthly

$29.99/ Monthly

Billed Annually

$19.99/ Monthly

Everything in Pro, plus:

  • MCP connection — Claude Code, Codex
  • Workflow deliverable generation
  • Early access to new features
  • 3× monthly credits of Pro

Pay-as-you-go Credits

  • 1,000Credits

    USD 12.00/ one-time

    $0.012 / Credit · flat rate

    Never expire; stack separately from subscription Credits.

  • 2,000Credits

    USD 24.00/ one-time

    $0.012 / Credit · flat rate

    Never expire; stack separately from subscription Credits.

  • 3,000Credits

    USD 36.00/ one-time

    $0.012 / Credit · flat rate

    Never expire; stack separately from subscription Credits.

  • 4,000Credits

    USD 48.00/ one-time

    $0.012 / Credit · flat rate

    Never expire; stack separately from subscription Credits.

FAQ

Subscriptions are billed separately through App Store / Google Play · cancellations, refunds and price changes follow the official rules of where you purchased

What are Rewind, Context Map & Timeline, and Spaces？

What they do

RewindTurn on the Rewind switch, and at any moment while it's active you can trigger Rewind to go back and save up to 30 minutes of audio, so a key exchange you missed is still captured.
Map & TimelinePart of your Recap: the recording is split into topics automatically, and each topic has a Timeline of timestamped Context / Detail / Decision / Outcome points. The Context Map thumbnail and the topic bar at the bottom give you the big picture and let you jump to any topic.
SpacesGroup recordings for the same project, client or topic into one Space to manage and analyze them together, with custom Space templates.

By plan

  • Rewind: available on every plan; for a limited time, unlock it by getting Soulog Sense.
  • Context Map & Timeline: Starter 10 per month; Pro / Max unlimited.

How are Credits earned and used?

Credits are Soulog's unit of AI usage. Transcription never uses Credits (unlimited on every plan), and Recap on Pro / Max doesn't either; Credits are only used for premium features such as long tasks and chat Q&A.

How to get Credits

  • Subscription: Starter 200 / Pro 2000 / Max 6000 Credits, refreshed on each monthly billing date, valid for that month only, no rollover.
  • Credit add-on packs: 1000 / 2000 / 3000 / 4000 Credits at a flat rate of $0.012 / Credit; they never expire and stack separately from subscription Credits.
  • Promotions and referrals: earn Credits by inviting friends or joining official events; validity follows each event's rules.

How Credits are used

  • No Credits: transcription (unlimited on every plan); Recap (unlimited on Pro / Max, Credit-based on Starter).
  • Uses Credits: long tasks such as slides / web pages / trip plans / travel story images (each counts as 1 long task), chat Q&A, and premium features like speaker identification and live transcription.
  • Order of use: this month's subscription Credits first, then add-on Credits (oldest purchase first).
  • Low balance: the task pauses and prompts you to buy more or wait for next month's refresh; you'll never be billed for overages.

How do the free trial and auto-renewal work?

New users get a 7-day free trial of Pro. When it ends, it converts to a paid subscription automatically and renews on your chosen cycle until you cancel, as is standard for Apple / Google auto-renewing subscriptions.

Trial rules

  • One trial per Apple ID / Google account; resubscribing on the same account does not include another trial.
  • Cancel any time during the trial at no charge, at least 24 hours before it ends.
  • Trial Credits follow the Pro amount; if you cancel, unused Credits expire when the trial ends.

Renewals and price changes

  • Renewals are charged by the store within 24 hours before the period ends, monthly or yearly depending on your plan.
  • Price increases require your consent: Apple / Google notify you in advance, and if you don't confirm, the subscription stops renewing (price cuts or added benefits apply automatically).
  • The store sends a receipt after each renewal; see your next renewal date and amount in the app under Settings → Subscription.
  • A failed charge starts a grace period: benefits continue while you're prompted to update your payment method; if unresolved, you move to Starter.

What payment methods are supported?

Subscriptions and Credit add-on packs are priced in US dollars (USD) and collected by your store; taxes are calculated automatically by the store based on your region.

Payment methods by store

App StoreBilled through Apple In-App Purchase: credit / debit cards linked to your Apple ID, Apple Pay, Apple Account balance / gift cards, and carrier billing in some regions.
Google PlayBilled through Google Play: linked credit / debit cards, Google Pay, PayPal, Play balance / gift cards, and carrier billing in some regions.

Receipts and billing

  • App Store / Google Play orders are receipted by Apple / Google and can be found in your account's purchase history.
  • Credit add-on packs are a one-time payment billed through the same store as your subscription, with no auto-renewal.
  • If a payment fails, the store retries over several days; your subscription enters a grace period and benefits continue in the meantime.

How do I cancel my subscription?

Cancel through the store where you purchased. After canceling, your benefits remain available for the current billing period and the subscription will not renew. Please cancel at least 24 hours before your next renewal date, otherwise the next period will still be charged.

Steps by store

App StoreOn iPhone: Settings → Apple Account → Subscriptions → Soulog → Cancel Subscription; or App Store → your profile → Subscriptions. Apple does not allow developers to cancel on your behalf.
Google PlayPlay Store → your profile → Payments & subscriptions → Subscriptions → Soulog → Cancel subscription; annual plans also end on their expiration date.

After canceling

  • After expiration you move to Starter: unlimited transcription stays; unlimited Recap, speaker diarization, unlimited Context Map & Timeline and MCP connection stop.
  • All past recordings, notes, Recaps and Project content are kept; resubscribe any time to restore full benefits.
  • Purchased add-on Credits never expire and remain usable after you cancel.

Can I upgrade or downgrade my plan?

Yes. You can switch between Starter / Pro / Max and between monthly ↔ yearly at any time. Your store handles price differences and timing according to its official rules.

When changes take effect

UpgradeTakes effect immediately. Apple / Google prorate the remaining days of your current plan, so you only pay the difference; Credits are topped up right away to the new plan's monthly amount (Pro 2000 / Max 6000).
DowngradeTakes effect at the end of the current period. You keep all current-plan benefits until then, and the current period is not refunded, as is standard on App Store / Google Play.
Mo ↔ YrMonthly to yearly takes effect immediately with proration (yearly saves 50% on Pro / 33% on Max); yearly to monthly takes effect when the yearly period ends.

What happens to Credits

  • In the upgrade month, subscription Credits are topped up to the new plan's amount; Credits already used are not re-issued.
  • After a downgrade, Credits are issued at the new plan's amount; unused subscription Credits don't roll over.
  • Add-on Credits are unaffected by plan changes; they stack separately and never expire.

How do I request a refund or file a dispute?

Refunds are handled and decided by the store where you purchased. Soulog cannot issue refunds directly for App Store / Google Play purchases, but we will provide usage and incident records to support your request.

Refund steps by store

App StoreGo to reportaproblem.apple.com, select the order and submit a refund request; Apple usually responds within 24–48 hours.
Google PlayWithin 48 hours of purchase you can request a refund yourself from the Play Store order page; after 48 hours, submit through the Google Play Help Center for review by Google and the developer.

Disputes and billing issues

  • Contact us in the app under Settings → Help & Feedback or at support@soulog.com. We respond within 1 business day and resolve within 3.
  • Task failed due to a server error: the Credits used are refunded automatically; see Credit History for the record.
  • Duplicate or unauthorized charges: send us the order number and we'll work with the store to expedite it; verified charges are refunded in full.