FAQ

Soulog goes beyond transcription by connecting recordings, screenshots, photos, and notes into one continuous memory—so you can recall context and act faster. It records without an app and includes free, unlimited transcription.

Soulog’s AI helps you capture, organize, and act on information:

1. One-tap, app-free recording
2. Free unlimited transcription in 120+ languages
3. Speaker identification
4. AI summaries and action items
5. Connected ideas across recordings and notes
6. Chat with your personal memory
7. Instant briefs, outlines, proposals, and task lists

Pair and activate your device in the Soulog App before your first recording. Then the recorder works on its own.

Slide the Recording Switch up to start recording when the device is turned on— and stores files on the device. Once it's connected to the Soulog app, files sync over automatically, and you decide whether to back them up to the cloud.

Transcription is unlimited and free for every user — no subscription required, free accounts included. Pro and Max are optional plans for people who want more from Soulog AI: unlimited summaries and expanded features.

Check upgrade pricing and benefit details in the Soulog app Settings. A 7‑day free trial is available there as well.

Credits are Soulog's unit of AI usage. Transcription never uses Credits (unlimited on every plan), and Recap on Pro / Max doesn't either; Credits are only used for premium features such as long tasks and chat Q&A.

How to get Credits

• Subscription: Starter 200 / Pro 2000 / Max 6000 Credits, refreshed on each monthly billing date, valid for that month only, no rollover.
• Credit add-on packs: 1000 / 2000 / 3000 / 4000 Credits at a flat rate of $0.012 / Credit; they never expire and stack separately from subscription Credits.
• Promotions and referrals: earn Credits by inviting friends or joining official events; validity follows each event's rules.

How Credits are used

• No Credits: transcription (unlimited on every plan); Recap (unlimited on Pro / Max, Credit-based on Starter).
• Uses Credits: long tasks such as slides / web pages / trip plans / travel story images (each counts as 1 long task), chat Q&A, and premium features like speaker identification and live transcription.
• Order of use: this month's subscription Credits first, then add-on Credits (oldest purchase first).
• Low balance: the task pauses and prompts you to buy more or wait for next month's refresh; you'll never be billed for overages.

Your recordings are encrypted on the device, encrypted in transit, and stored on encrypted cloud infrastructure in the United States.

Each recorder pairs with your phone over an encrypted Bluetooth connection, using a key that's unique to that device.

Cloud sync is off by default — nothing goes to the cloud until you turn it on.

Your recordings and transcripts are yours: we don't use them to train AI models, and we don't sell them.

You can delete them whenever you want.

For more details, see our Privacy Policy.

iOS 16.1 and later, and Android 10.0 and later.

Yes. Attach the recorder to the back of your phone and start recording — it switches to call mode automatically and picks up both sides of the conversation, even with the phone held to your ear.

If your phone or case doesn't support magnets, use the included magnetic adapter ring. (Calls taken on headphones can't be recorded, and keeping your phone volume at 60–80% gives the best results.)

For Zoom, Teams or Meet, it picks up whatever plays through your speakers.

Recording laws vary by state and many require the consent of everyone on the call, so please make sure you have the consent you need before you record.

Yes. Built-in noise reduction filters out background sound so speech stays clear in everyday settings like cafés, cars and meeting rooms.

Information security. Recordings are encrypted on the device (AES-128), transmitted over TLS, and stored encrypted in Google Cloud (us-central1, United States). Cloud Sync is off by default — nothing leaves your device until you turn it on.

Product compliance. Soulog Sense is certified for the markets we currently sell in the United States:

• Radio and EMC — FCC Part 15B and 15C; ISED Canada ICES-003 and RSS-247
• Product safety — tested to UL 62368-1 (device) and UL 1642 (battery cell)
• Energy efficiency — US DOE 10 CFR Part 430 and California Energy Commission registration
• Chemicals and packaging — TSCA, California Proposition 65, and US toxics-in-packaging requirements
• Battery transport — UN 38.3, with safety data sheet and air/sea transport classification
• Bluetooth — Bluetooth SIG qualified

It depends on where you and everyone else in the conversation are, and we can't give you legal advice.

Recording laws vary by country, state and situation, and may depend on the location of every participant — not just yours.

Under US federal law and in most US states, one participant's consent is enough. A number of states instead require all parties to consent, and several draw a line between phone calls and in-person conversations, so the rule can differ within a single state.

Outside the US the picture differs again: in some countries, recording a private conversation without consent is a criminal offence.

Before you record, save, upload, transcribe, analyse or share another person's voice, give any notice and obtain any consent required by law, professional obligations or ethics, workplace policy, confidentiality obligations, or contract.

If a participant objects, or you can't give the required notice, don't start. When in doubt, ask a lawyer in your jurisdiction.

Soulog does not obtain consent on your behalf. The recording indicator is designed to make recording visible to people nearby, but it is not evidence that anyone agreed, and it does not replace your responsibility to comply with the law. Note that when Rewind (Echo Back) is activated, the device vibrates and all three indicator lights stay on for 2 seconds. Because it captures audio from before you decide to save, tell participants that recording may occur and get any required consent before you enable it.

Do not use Soulog for covert surveillance or unlawful monitoring.

Promotions, special pricing, and discounts will be shared via in-app notifications and email. Subscribe at soulog.com for the latest offers.

Check that the following items are included.

• Soulog Sense Device
• Magnetic Adapter Ring
• USB-C to USB-C Cable
• Quick Start Guide
• User Manual
• Warranty & Registration Card

If anything is missing or damaged, contact support@soulog.com.

Yes. Soulog has been officially featured and professionally reviewed by top global technology and business media outlets, including Tom's Guide, PCWorld, Geeky Gadgets, GlobeNewswire, Business Insider, FORTUNE, Android Authority, SoundGuys, and Digital Trends.

We offer a 30-Day Satisfaction Guarantee for products purchased directly from official Soulog channels.

Soulog warrants the Soulog Sense Device main unit against original manufacturing defects in materials and workmanship for a basic period of twelve (12) months (1 year) from the original order purchase date.

Please review our Refund and Warranty Policy for full details.

Soulog supports transcription in 120+ languages, including English, Spanish, Mandarin, Cantonese, Arabic, Portuguese, Bengali, Russian, Japanese, German, Korean, French, Turkish, Vietnamese, Urdu, Italian, Persian, Malay, Thai, Polish, and Latin, among others.

It also supports mixed-language conversations — there's no need to manually switch language settings when a conversation involves multiple languages.

The device captures audio via its built-in microphone from both the surrounding environment and phone calls. As long as the device is within range and the call or meeting audio is played through a speaker, it can record phone conversations as well as virtual meetings on Zoom, Teams, Google Meet, and other platforms.

• Recording range: 5m (16ft)
• Operating temperature: 0 to 45 °C (32 to 113 °F)
• Storage temperature: -10 to 65 °C (14 to 149 °F)

Ideal for meetings, interviews, lectures, job interviews, field work, and telesales. The device can be attached to the back of your phone for convenient use.

Please ensure full compliance with applicable local laws and obtain all necessary consents before recording any conversation.

Soulog does not natively integrate with meeting bots or official plugins for Zoom, Google Meet, or Microsoft Teams.

However, you can still use Soulog Sense to record computer speakers or desktop audio directly from the environment.

Alternatively, you can export audio files from these platforms and import them into the Soulog App for transcription and analysis — offering a flexible, platform-agnostic workflow.

Soulog Sense should be kept dry. Do not place or use the device in wet or high-humidity environments.

We currently offer free standard shipping to the contiguous 48 U.S. states and Washington, D.C. (Alaska, Hawaii, APO/FPO/DPO addresses, and U.S. territories are not yet supported.)

Orders are typically processed and shipped within 1-3 business days. Orders are processed Monday–Friday, excluding U.S. public holidays.

Certain products may be offered for pre-order when out of stock. Refer to the product page for the actual shipping timeline.

Once shipped, orders typically arrive within 3-7 business days. Delivery may take longer during severe weather or peak seasons like holidays and major sales events.

Every order ships from within the United States, so there are no customs fees or import duties. Please note that prices shown do not include U.S. sales tax.

You'll receive a shipping confirmation email with your tracking number once your order ships. You can also view tracking updates on your order page.

If your order hasn't shipped yet, email us at support@soulog.com as soon as possible and we'll update it for you. Once your package has shipped, the shipping address can no longer be changed.

Email us at support@soulog.com with your order number and, if applicable, a photo of the damage — we'll get a solution for you right away.

Please check with neighbors or your building's front desk, as carriers sometimes mark packages delivered slightly before arrival. If you still can't locate it after 24 hours, email us at support@soulog.com and we'll help sort it out.

Soulog Sense comes with 8 GB of built-in storage. You can find more details on the device page in the Soulog app.

Once the device connects to your phone via Bluetooth, recordings automatically transfer to the Soulog app.

After a successful transfer, the local copy is deleted from the device to free up space. We recommend connecting to the app regularly to sync recordings and keep local storage available.

• Battery Life: 50+ hours of continuous recording on a full charge
• Charging Time: 100 minutes (full) with included USB-C cable
• Fast Charging: Get a full workday ( 8+ hours) of power from a 10-minute charge.
• Charging Mechanism: Trickle charging applied for the remaining 15% to preserve battery health

See the indicator light table in the Soulog Sense User Manual.

Soulog Sense has one button and two switches. See the button and switch diagrams in the Soulog Sense User Manual.

Getting Started with Soulog Sense

1. Charge your Soulog Sense.
2. Slide the Power Switch up to turn on the device.
3. Download and open the Soulog app.
4. Log in or create an account.
5. Turn on Bluetooth and grant the required permissions.
6. Pair the device, keeping it close to your phone until setup is complete.
7. Slide the Recording Switch up to start recording.

Slide the Recording Switch up to start recording. The battery level is shown for 2 seconds.

Slide the Recording Switch down to stop and save. The device vibrates once.

Once the device is connected to the Soulog App, you can pause recording directly within the App.

After the audio reaches the App, Soulog turns it into searchable text.

Our transcription is built on industry-leading speech recognition models, delivering strong accuracy for clear English (including most common accents) and a wide range of other languages.

We want to be upfront: accuracy may be lower for strong accented English (e.g. Indian English, Spanish-accented English), regional dialects, or scenarios where multiple languages are mixed together — this is a common challenge across the entire speech recognition industry, not something any single product can fully solve.

To get the best results, you can:

1. select the corresponding primary language in Settings
2. record in a quiet environment with the microphone close to the speaker
3. manually edit and correct the transcript afterward.

We're also continuously improving our models, so recognition accuracy will keep improving with future updates.

If you forgot to start recording before something happened, enable Rewind (Echo Back) Recording in Soulog App device settings before use. Then press and hold the Multifunction Button for 2 seconds. The device vibrates once, which means Rewind (Echo Back) Recording has saved up to the past 30 minutes of audio.

Rewind (Echo Back) works whether or not a recording is in progress. It does not work while the device is connecting.

While the device is on, it maintains a temporary 30-minute audio buffer. Unsaved audio in this buffer is continuously overwritten and is cleared when the device is turned off.

If the device has been on for less than 30 minutes, Rewind (Echo Back) Recording saves all available audio since power-on.

Once the device is connected to your phone via Bluetooth, recordings are automatically transferred to the Soulog App.

Soulog’s AI Summary turns your recordings, notes, images, and attachments into structured, searchable knowledge.

For recordings: It transcribes the full conversation and distills it into key points, decisions, action items, and important details—so you don’t have to relisten.

For notes, images, and attachments: Text notes are summarized into core ideas, and images get visual descriptions so you can search what’s inside them.

Across everything: Summaries are searchable — ask a question and Soulog finds relevant content by meaning, not just keywords. Long-term memories build up across your assets, and projects get their own running summaries.

Templates & output: You can use ready-made templates for meeting notes, interview recaps, report summaries, or create custom templates. Results can be adjusted and regenerated to fit your needs.

• Audio and transcript: Available on all plans.
• AI summary (Recap): Available on paid plans only.

1. Open the recording in the Soulog app.
2. Tap the “...” icon in the top right corner.
3. Tap Export.